Shipping policy

Delivery

We do our best to shorten our delivery times as much as possible. Delivery times vary depending on the type of port and place of delivery.

The products purchased will be delivered within an average of two (2) to six (6) working days from the date of final validation of the order (receipt of total payment for the order or bank authorization for online payment). On the same order, the products ordered will be delivered in one go. Consequently, if the order includes specific products with a particular delivery time, stipulated on the product sheet, the longest time will apply as a reference for the delivery date of the order.

TERRA 6840 undertakes to deliver within a maximum period of seven (7) days. If delivery cannot be ensured within this period, the buyer will be kept informed as soon as possible and will have the option of canceling his order. He will benefit from the reimbursement clauses stipulated in the article"Right of withdrawal".

We cannot be held responsible for a shipping address incorrectly transmitted by the buyer. The return costs will then be the responsibility of the latter. PO boxes will not be taken into account for deliveries.

All delivery costs relating to changes to the delivery address after the dispatch of an order cannot be covered by TERRA 6840 , they will be directly invoiced and covered by the customer at the initiative of the modification.

The only cases where TERRA 6840 undertakes to cover the return costs are:

- for a delivery not in accordance with the order

- for a return of an order following deterioration of the goods during transport but in the one and only case where the rules of use stipulated in the article"Transport and rules of use"have been respected.