Refund policy

Transport and usage reserves

The goods ordered travel at the risk and peril of TERRA 6840 . The transfer of risk of loss or deterioration of the products will be effective once the customer or his representative has signed the delivery note. It is therefore important to check the contents and condition of the package at the time of delivery and to make reservations, if necessary, as stipulated below.

After signing the delivery note, TERRA 6840 cannot be held liable if the rules of use have not been observed, namely: "The carrier's liability is not committed only if precise and complete reservations have been formulated in writing, on the copy of the consignment note presented by the deliverer, to receive discharge from the recipient and confirmed to the carrier named on the consignment note, within three days of receipt, by registered letter ”.

Faculty of retraction

In application of the Consumer Code, the buyer has a period of 14 (fourteen) clear days from the delivery of his order to return the goods at his expense and subject to the item not being has not been used, whether it is in its original packaging and accompanied by the delivery slip. In exchange for this, the buyer will benefit from a refund of all sums paid (i.e. the refund of the purchase price of the goods and the initial shipping costs) within a maximum period of 30 (thirty) days or 'a credit.